At AKAREI, every piece is carefully inspected and packed before it leaves our studio. We want your jewelry to arrive safely and be enjoyed exactly as intended.
SHIPPING
Order Processing:
Orders are carefully processed and quality- checked before dispatch.
All orders placed by 15:00 hours IST, from Monday to Saturday (except Public Holidays) will be processed on the same day.
Orders are generally dispatched within 1-3 business days.
Once your order has been dispatched, you will receive a shipping confirmation with tracking details.
Delivery Timeline:
Standard delivery within major cities in India generally takes 3-7 business days after dispatch.
We are continuously making efforts to expand and being able to deliver in every part of India.
Delivery timelines may vary depending on the destinations, weather conditions, public holidays, or other circumstances beyond our control.
Incorrect or Incomplete address:
Please ensure that your shipping address and contact details are correct before placing your order.
If an order is returned to AKAREI because of an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.
Shipping and handling for return / exchange:
1. The reverse pickup will be available within in a few days.
2. Returns / exchanges certainly take 7-10 working days to reach to our studio.
RETURNS & EXCHANGES
We want you to love your AKAREI piece.
Eligibility for Return / Exchange:
• Returns or exchanges must be requested within 2 days of delivery.
• Items must be unused, unworn, free from scratches, deformities and damages with the original packaging with all tags, label, and the invoice.
• Discounted items are not applicable for exchange or return.
• If you receive a product that is damaged, defective or incorrect, please contact us within 48 hours ofdelivery with your order number and a clear unboxing video showing 360-degree view of the sealed package and opening the box and showing the products and clear photos of all products.
• If there is a sizing issue, a post wear photo is necessary for return / exchange.
• Once the returned product reaches us and passes our quality inspection, Items failing to meet the above requirements will not be accepted and returned at the customer’s expense. The items that pass our inspection, we will offer exchange of the same product that you had ordered if available or a refund in your AKAREI WALLET.
• Please Note –
1. We photograph all the products before dispatch as part of our quality control and shipping records.
2. Claims submitting without a continuous unboxing video may not be eligible for a replacement as we will be unable to verify transit-related issues.
3. All purchases from AKAREI are final sale. We do not accept returns, exchanges or refunds unless the item received is damaged, defective, incorrect or has a missing stone or charm.
4. Please review all product details including size, color and other specification carefully before completing your purchase, as we do not offer returns or exchanges for these reasons.
Process for Return / Exchange
• Click on the link attached here.
• Fill out the Return / Exchange Request Form.
1. Order number
2. Email id / Mobile number that you used to order from AKAREI.
3. Reasons for return / exchange and product selection
4. Upload required video/ photo based on the reason.
• Requests will be reviewed withing 24 working hours and a message will be sent via WhatsApp or Email.
AKAREI GIFTING / GIFT CARDS
• Gift Cards- We will send u the gift card on your registered Email ID. You can apply that gift card at the checkout page by selecting Pay via Gift Card.
• AKAREI GIFTINGS- For gift wrap services, please opt for it on checkout page.
NEED ASSITANCE OR HAVE ANY QUERIES?
FEEL FREE TO CONTACT US VIA
• helloakarei@gmail.com
• WhatsApp us at +91 96010 80707
